|Course||ITSM Based On ITIL V3. Fundamental|
|Instructor||Prof. Dr. Fauzi Hasan, CWM|
|Descriptions||This 3-day certificate course is the ideal starting point for any person or organisation needing to find out about ITIL, the world best practice in IT Service Management.
The course provides a comprehensive understanding of the ITIL V3 Framework and how it may be used to enhance the quality of IT Service Management within an organisation. The focus is on an integrated approach to IT Service Management through cross-departmental processes and implementation of effective communication channels. Attendees learn a common vocabulary and a shared understanding of IT Service Management best practice.
|Objectives||The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations.
The aim of this course is for each participant to gain competencies in the following:
|Target Audience||The ITIL Essentials course is appropriate for all IT staff, but more specifically people in the following roles should attend:
|Course Contents and Descriptions:
2. Service Management as a practice
3. The Service Lifecycle
4. Service Strategy
5. Service Design
6. Service Transition
7. Service Operation
8. Continual Service Improvement
9. Technology and Architecture
10. Related Standards and Frameworks
11. ITIL Simulation
12. Implementing ITIL
Durasi Training: 3 Hari
SBKI Training Center
Hand Phone: 0812 9713 1551
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