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ITSM Based On ITIL V3. Fundamental

S Rp 4.500.000*

ITSM Based On ITIL V3. Fundamental

AAFM – AAPM Certification

Course ITSM Based On ITIL V3. Fundamental
Instructor Prof. Dr. Fauzi Hasan, CWM
Descriptions This 3-day certificate course is the ideal starting point for any person or organisation needing to find out about ITIL, the world best practice in IT Service Management.

The course provides a comprehensive understanding of the ITIL V3 Framework and how it may be used to enhance the quality of IT Service Management within an organisation. The focus is on an integrated approach to IT Service Management through cross-departmental processes and implementation of effective communication channels. Attendees learn a common vocabulary and a shared understanding of IT Service Management best practice.


Objectives The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations.

The aim of this course is for each participant to gain competencies in the following:

  • Service Management as a Practice
  • Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Selected Processes
  • Selected Roles
  • Selected Functions
  • Technology and Architecture
  • Related standards and frameworks
  • The issues of implementing ITIL Service Management into an organization and creating a cycle of continuous improvement


Target Audience The ITIL Essentials course is appropriate for all IT staff, but more specifically people in the following roles should attend:

  • IT Managers
  • CIOs
  • IT Line Managers
  • Process stakeholders
  • Service Delivery Managers
  • Participants wishing to progress to the further ITIL Certifications (Service Capability Diploma, Service Management Diploma or Advanced Diploma in IT Service Management)



3 Days


Course Contents and Descriptions:

1. Introduction

  • History of ITIL
  • ITIL Qualification scheme

2. Service Management as a practice

  • Service
  • Service Management
  • Processes
  • Roles
  • Organization

3. The Service Lifecycle

  • The Structure, Scope, Components and Interfaces of the ITIL Library
  • ITIL Service Life cycle

 4. Service Strategy

  • Service Models
  • Service Portfolio Management
  • Demand Management
  • Financial Management
  • Return on Investment

5. Service Design

  • Service Catalogue Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management

6. Service Transition

  • Change Management
  • Service Asset and Configuration Management (SACM)
  • Release and Deployment Management
  • Service Knowledge Management

7. Service Operation

  • Incident Management
  • Event Management
  • Request Fulfillment
  • Problem Management
  • Access Management

8. Continual Service Improvement

  • The Continual Service Improvement Model
  • IT Governance across the Service Lifecycle

9. Technology and Architecture

  • Generic requirements for an integrated set of Service Management Technology
  • Understand how Service Automation assists with integrating Service Management processes

10. Related Standards and Frameworks

  • ISO/IEC 20000
  • ISO 27000
  • ISO 9000
  • ISO 19770
  • ISO 15504
  • SixSigma
  • CMMI

11. ITIL Simulation

  • The simulation puts course participants in the shoes of an organisation doing its best to maximise revenue through day-to-day operations
  • Experience how to improve (ITIL) processes so as to achieve business goals
  • Demonstrate improvements through a balanced approach encompassing people, process and technology

12. Implementing ITIL

  • Implementation tips and tricks
  • Business case and KPIs
  • Aligning People, Process, Technology and Organisational requirements

Durasi Training: 3 Hari

Tempat Training:

  • Hotel IZI Bogor

Biaya Training: 

  • Biaya Training: Rp. 4,500,000,- (Empat Juta Lima Ratus Ribu Rupiah)
  • Biaya Sertifikasi AAPM: USD. 300,- (Tiga Ratus US Dollar)

Contact Information

SBKI Training Center

Hand Phone: 0812 9713 1551


s What You Get?
  • Profesional Trainer
  • Free Module
  • *AAPM Certificate
  • SBKI Certificate
  • Lunch and Coffee Break
  • Souvenir T-Shirt SBKI
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