Two Days Intensive Workshop
Customer service is a crucial buzzword in the corporate world today. Just about every company seems to understand just how important customer service is and many have started to find ways to improve and measure customer service. In this course we are going to look at what customer service is and isn’t and identify how you can understand and provide good customer service.Many businesses want to achieve “good customer service”. Right now that’s the brass ring of business training and vision-casting and many companies are analyzing their current mission and realigning it to be increasingly customer-focused.
The design of the course is to give participants a thorough understanding of the principles of economics that are applied to the functions of individual decision makers, both consumers and producers, within the larger economic system.
Individuals with intensive interaction with customers and with the strong interest on customer service management.
Tourism, leisure and hospitality
Understanding your customers
Delivering service excellence
Providing information and advice
Meeting specific needs
Dealing with difficult situations
SBKI Training Center
Hand Phone: 0812 9713 1551
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